Privacy Policy | Travel Tamers

Overview

Travel Tamers ("we," "us," or "our") is a travel advisory service operated as an affiliate of Nexion Travel Group. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (traveltamers.com), use our services, or interact with us through Slack, email, phone, or other channels.

By using our website or services, you consent to the practices described in this policy. If you do not agree, please do not use our website or provide us with personal information.

Information We Collect

Information you provide directly

Contact information: Name, email address, phone number, mailing address
Company information: Company name, job title, team size (when provided through our corporate travel inquiry forms)
Travel preferences: Destination interests, travel dates, budget range, dietary restrictions, accessibility needs, passport details, loyalty program numbers, and other details necessary to plan and book travel
Communications: Messages you send us through website forms, Slack channels, email, the Buddy chat widget, or phone
Payment information: When making deposits or payments for bookings, payment details are processed by the travel supplier or a PCI-compliant payment processor -- we do not store credit card numbers

Information collected automatically

Device and browser data: IP address, browser type and version, operating system, device type, screen resolution
Usage data: Pages visited, time spent on pages, click patterns, scroll depth, referring URL, landing page
Cookies and similar technologies: See "Cookies" section below
Analytics data: Aggregated and anonymized website usage statistics collected through Google Analytics and Google Tag Manager

Information from third parties

Travel suppliers: Booking confirmations, itinerary changes, and status updates from cruise lines, hotels, airlines, and tour operators
Slack: If you interact with us via Slack Connect, we receive your Slack display name, workspace name, and message content
Publicly available information: We may reference publicly available business information (company websites, LinkedIn profiles) when preparing travel proposals for corporate clients

How We Use Your Information

We use the information we collect to:

Plan, book, and manage travel arrangements on your behalf
Communicate with you about your trips, bookings, payments, and itineraries
Send you travel recommendations, destination information, and service updates you have requested
Respond to your inquiries and provide customer support
Improve our website, services, and user experience
Analyze website traffic and usage patterns (in aggregate)
Comply with legal obligations and protect our rights

We do not use your personal information for automated decision-making or profiling that produces legal effects.

How We Share Your Information

We do not sell, rent, or trade your personal information. We share your information only in the following circumstances:

Travel suppliers: We share necessary booking details (names, passport information, contact details, preferences) with cruise lines, hotels, airlines, tour operators, and other vendors to fulfill your travel arrangements
Nexion Travel Group: As our host agency, Nexion may have access to booking records and client data as part of standard agency operations
Service providers: We use third-party services for website hosting, analytics, email delivery, and communication tools. These providers process data on our behalf and are contractually required to protect it
Legal requirements: We may disclose information if required by law, regulation, legal process, or government request
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

Cookies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us understand how you use our site.

Types of cookies we use

Essential cookies: Required for the website to function (e.g., cookie consent preferences). These cannot be disabled.
Analytics cookies: Google Analytics and Google Tag Manager collect anonymized usage data to help us understand traffic patterns, popular pages, and user behavior. These cookies include _ga, _ga_*, and _gid.
Functional cookies: Remember your preferences such as chat history in the Buddy widget.

You can manage your cookie preferences at any time using the cookie settings banner that appears when you first visit the site, or by adjusting your browser settings. Most browsers allow you to block or delete cookies. Note that disabling cookies may affect website functionality.

You can also opt out of Google Analytics specifically by installing the Google Analytics opt-out browser add-on.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

Active client data: Retained for the duration of our advisory relationship and for 7 years after the last booking, consistent with travel industry record-keeping standards
Inquiry data: Contact form submissions and chat transcripts are retained for up to 3 years
Analytics data: Anonymized website analytics are retained for up to 26 months (Google Analytics default)
Email communications: Retained for the duration of our business relationship

You may request earlier deletion at any time (see "Your Rights" below).

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

SSL/TLS encryption on all web traffic
Encrypted storage for sensitive data
Access controls limiting data access to authorized personnel
Regular security reviews of our systems and vendors

However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, and you provide personal information at your own risk.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to legal retention requirements
Portability: Request your data in a structured, commonly used format
Opt-out: Unsubscribe from marketing emails at any time using the link in any email, or by contacting us directly
Withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at info@traveltamers.com. We will respond within 30 days.

Children's Privacy

Our website and services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites, including travel supplier sites, social media platforms, and partner pages. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at info@traveltamers.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. If we make material changes, we will make reasonable efforts to notify you (e.g., via a banner on our website). Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Travel Tamers
Email: info@traveltamers.com
Phone: 678-933-7063